Ordering and Log in
Is my credit card information secure through this site?YES! Your credit card information is protected with a secure SSL Certificate that encrypts all of your transactions through our site with industry-standard secure sockets layer (SSL) technology. Our online store accepts credit cards; rest assured that both your credit card information and personal information are protected. If you log in to register with our site your personal information is protected and never shared.
Can I place an order over the phone. Yes, please use the toll free line 888-769-3885 and one of our friendly staff will help you.
ShippingWe use plenty of dry ice and a reusable, insulated cooler , a packaging combination that will insure your products arrive frozen and in excellent condition. We ship via Federal Express. When you place your order, we ship on Monday’s and Wednesdays, if you have an order that is urgent and must be there on a certain day or weekend please call us toll free at 1-888-769-3885 ( additional shipping and handling charges may apply.). As you finalize your order the appropriate shipping and handling charge will be applied. We ship our packages overnight and 2nd day delivery. Our shipping and handling rates are based as follows. Standard Overnight shipping charges include overnight shipping, insulated shipping box, dry ice or gel-ice, and shipping insurance. As the Cost Per Pound, shipping charges are relatively high for small amounts but decrease rapidly for larger orders. Our base shipping costs are $17.00 plus Federal Express charges. Some "remote areas" require FedEx Priority Overnight shipping which is an additional cost.
Online orders receive order confirmation and invoice email at the time of each order. Each order also receives shipping confirmation emails on the day of shipment which includes the order's tracking number. As a safeguard, Salmonnow tracks all packages to insure proper delivery.
You can track your own package by logging into your account. At the top of your account page you will find a form area that allows you to enter your order number and email address, then forwards you to the FedEx tracking page where you can view your shipment information.
What should I do with the dry ice?Dry Ice is extremely cold so use caution when handling. Keep it wrapped and dispose of it in your garbage.
How does your product arrive? Orders that are shipped via FedEx arrive in an insulated shipping box with either dry ice, or gel packs.
Can I include a personal message ordering as a Gift.?Yes you can or you can use our convenient Gift Certificate that will be emailed to your friend with a personal message from you. Simply go to the gift certificate tab and fill out the form of who you would like to have the gift certificate emailed to. This will allow them to make their own selection.
Of if you would like select for them and to have it shipped directly to your friend with a short personal note included we can do that for you also.
Do you ship to Canada or other Countries?No, we only ship within the continental USA.
Can I use my own UPS or Federal Express Account?No, We can not accept customers Federal Express or Ups accounts for shipment.
